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Learning Support Services - FAQs

Learning Support is available for all students at Phoenix College. At different stages in your homeschooling journey, you may find that there are times when you have questions about the best way to study, how to improve academic progress or deal with exam stress. Learning Support can help with all of these.

Our learning support team is experienced in supporting students with additional needs. We can provide this service for long or short-term interventions. We have experience with a range of needs and understand how those needs impact students’ learning experiences.

Phoenix College supports families through a range of services.
• Learning Support Consultations are available for general questions and guidance.
• Study Skills Support helps develop the practical skills students will need to manage their studies.
• Mentoring provides guidance and expertise on a range of topics, including wellbeing and stress management.
• Access Arrangements services can be used to support the application for concessions during exams.

We believe information should be shared as appropriate within our trusted team at Phoenix College, with a mind to protecting the dignity of the student. In order for us to be able to support our students as an education provider, we sometimes need to be able to share information internally. Information that you supply can form an Individual Learning Plan (ILP), which can then be shared with tutors. We would never share information beyond the trusted Phoenix College Team without your consent.

Access arrangements are organised between you and the exam centre. The advice is always to speak to them at the earliest convenience to explore what evidence you will need to provide. We can provide guidance around this as part of our access arrangements service.

To access learning support, you do not need to provide any written reports or diagnosis letters. It may not be necessary to pass anything in writing to a member of staff, so a verbal exchange could be all that is necessary. You have the right to share as much or as little as you’d like but it can be helpful to pass on key information to best help us support your studies. In the first instance, speak to your SPM and they can advise you on what to do next.

Learning support fees vary by service and more information about the individual fees can be found on our website. Sessions can be bought in individual or block bookings through a dedicated booking link.

All students have access to the Learning Support department through our paid programmes, including those with EHCPs. The Local Authority will also give guidance on how to access services and if funding is required, we advise that you speak to one of their representatives. We support students with EHCPs at Phoenix College but do this in a supportive role, as we cannot be named as the school setting in SECTION I as we are a homeschooling provider.

Course materials are the same for all students and we include a multi-sensory diet of information to support many different learning styles. Sometimes these can be adapted at home, to meet the needs of the students, but this will not be done by Phoenix College staff. We can assist in this process through the Learning Support Consultation service, and we welcome conversations about this.

Learning Support can be contacted at the email address: support@phoenixcommunitycollege.co.uk